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Try demoA chargeback is when a customer disputes a card payment with their bank and the bank reverses it, taking the money back from the seller and usually adding a fee.
Customers file disputes for fraud, for forgotten or unrecognised subscriptions, or because they could not get a refund. The bank pulls the funds while it investigates, and you can submit evidence.
Each chargeback carries a fee, and too many can get your account flagged or closed by the payment processor.
Most SaaS chargebacks are preventable: a clear statement descriptor, renewal reminders, easy cancellation and a fair refund policy turn disputes into refunds.
Aikeedo lets users manage and cancel their own subscriptions, and sends payment emails and invoices that help customers recognise charges.
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A payment gateway is the service that securely takes a customer’s card or wallet payment online and passes it to the banks for approval, such as Stripe, PayPal or Razorpay.
A refund returns all or part of a payment to the customer at the seller’s choice, which is far cheaper than the customer forcing a chargeback through their bank.
A merchant of record (MoR) is the entity legally responsible for a sale: it processes the payment, collects and remits sales tax or VAT, and handles refunds and chargebacks.